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AmaneSpa, Riga

4.5
#17 of 29 in Spas in Riga
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AmaneSpa Reviews

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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 5.0
12 reviews
Google
4.4
TripAdvisor
  • We just stopped by without a previous reservation on a snowy day and were immediately received a warm and friendly welcome. After a great and through explanation, we chose our massages. Wonderful...  more »
  • My mother and I had a smooth mail conversation with Amane Spa and booked treatments before we came to Riga. Amane Spa is centrally located in the Old Town in newly renovated locals. We were welcomed.....  more »
Google
  • Thank you Amane SPA, we love your team and perfect service!
  • I'll start with the dissapointing side of the story. I signed up for an evening make-up - makeup artist Ilze. My wish was to enhance my eyes - mainly by adding few (seperate ones) fake lashes - we spoke it over the phone, so they were prepared. But very unfortunately for me (since it was my birthday and a following birthday party in the evening) she did the make up, especially eyes, very unprofessional. Firstly, she proposed that we do the evenening make-up on top of my foundation (I came with a light foundation since I wear it daily). I opposed, of course, and I said that I want the full make-up with her professional products (base for eyes and face, counturing etc.) Well..she did not have any base or spray later on which makes the make up last longer. Eyes (shadows) were done uneven - and I said it straight away - but she was not able to fix them, she tried - but did not succeed. & it was very painful when she did my eyelids - my eyes were red afterwards. I said it to her - that maybe the brush is to harsh for the skin of the eyes, but she said that she was to blame, because she was pushing so hard - she said she very much strived. Well ok, after that she reduced the pressure, but my eyes were in pain already. The point is - she was only learning on me. but the most sad part was about the seperate fake eyelashes - she was not able to glue them on my lids. With my eyes closed (because she is the makeup artist and she said to keep them closed), she glued both my upper and lower eyelashes together - constantly. the glue was all over, the fake separate eyelashes didn't hold and were so messy put on my eyes. My eyes looked terrible - then she tried to cut the fake lashes (when they were already glued on my eyes! omg I hope she did not took any of my real lashes) to make them more natural and integrated with my real lashes (due to my feedback) . We spent about 50-60 min on that! that is the worst part - because she took so much of my time practicing on me. At the end - she took them off - she agreed that she's done it unprofessional and said that she will feel better if we take them off. At that time I was already broken - my birthday party was destroyed. I had to wash my face and do the make up again, because eyes were awful, the rest was done so quickly and superficially. The worst thing is that she spent so much time on eyes but it did not make any sense, cause she messed up and the rest she did so superficial in like 15 min - the whole face, lips, sth on my neck, eyebrows. At the end she asked 25 Euros for that. I refused to pay the whole sum - she agreed that I pay 15, but now I look back and think - why did I pay?! I was confusedat the moment I guess..it was my birthday - it was meant to be a happy event. but right before it - she totally destroyed my face and my mood. She was practicing on me, she took more than an hour of my life for nothing - because no one can call it a professional make up - that is what you pay somebody money for - for the skills, knowledge and service. But she was practicing on me and was not a professional. That is so unfair! And it is also the responsibility of the salon - because it's their product, it represents it. They have to warn beforehand that they have a girl who just wants to practice. She should pay me then for my time and service as a model. I still can't believe that she doesn't shame to take money for that and is misguiding the clients. I'm really trying to be objective - I've never written a complaint in my life but this was very very unfair! also if she realized that she messed up then how can she ask me money?! she sould offer me other serviced from the salon or somehow make up for what she did. The client service in this regard is also very unprofessional. I give one star only for the location of the salon, the atmoshpere seems to be cozy (if you are able to enjoy it) and the make up artist Ilze - i think she is a nice person, but she has to learn a lot before she starts to work with clients who are ready to entrust their looks, health and time, money in her hands.

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